Complaints with bank Ombudsman surge 25% in FY18 - (Banking)


Complaints of the customers to the banking ombudsman officer is increased by 25% in the fiscal year of 2018.Majority of the complaints are coming from Urban branches of banks . "The higher proportion of complaints from urban areas in recent years is largely due to increasing awareness about grievance redressal mechanism among bank customers and also the efficacy of internal grievance redressal mechanism in banks, not being up to the desired level." 
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